This Cancellation & Refund Policy explains how subscription cancellations and refund requests are handled for MyTenantBook.
Subscription Cancellation
Customers may cancel their subscription at any time through their account settings or by contacting our support team.
Cancellation prevents future renewals but does not automatically refund fees already paid for the current billing period, unless required by applicable law.
Automatic Renewal
Subscriptions may renew automatically based on the selected billing cycle unless cancelled before the renewal date.
You are responsible for cancelling your subscription before the next billing cycle if you do not wish to continue.
Refund Eligibility
Refund requests may be considered in situations such as:
- Duplicate payments
- Billing errors
- Unauthorized transactions (subject to verification)
- Technical issues that prevent access to the Service for an extended period
- Other exceptional circumstances, at the sole discretion of MyTenantBook or as required by applicable law
Non-Refundable Charges
The following are generally non-refundable:
- Subscription fees for completed billing periods
- Partial subscription periods
- Setup, implementation, or onboarding services already delivered
- Optional add-on services that have been fully provided
Free Trial
If MyTenantBook offers a free trial, you may cancel before the trial ends to avoid any applicable subscription charges.
Refund Process
Approved refunds will be issued to the original payment method whenever possible.
Processing times vary depending on your bank or payment provider and may take several business days.
Chargebacks
If you believe a payment was made in error, please contact our support team before initiating a chargeback. This helps us investigate and resolve the issue promptly.
Changes to This Policy
We may update this Cancellation & Refund Policy from time to time.
The latest version will always be available on this page.
Contact Us
For billing, cancellations, or refund requests, please contact:
Email: hello@mytenantbook.com